Refund Policy

🔄 Refund and Cancellation Policy for Soulinside

 

Brand Name: Soulinside

Products: Freeze-Dried Fruits, Vegetables, and other Freeze-Dried Items

Website: https://www.google.com/search?q=eatsoulinside.com

Effective Date: November 6, 2025

This Refund and Cancellation Policy is an integral part of our Terms of Service and adheres to the Consumer Protection Act, 2019 (India).

 

1. General Policy: No Returns, No Refunds (Final Sale) 🚫

 

Due to the sensitive nature of our products (consumable, freeze-dried food items) and for maintaining strict hygiene and quality standards:

  • All sales are FINAL.

  • We do not accept returns or exchanges for products once sold, delivered, or if you simply change your mind or dislike the taste/texture.

  • We do not offer refunds for general reasons such as buyer's remorse, incorrect selection, or failure to read product details.

 

2. Mandatory Exceptions for Redressal (Replacement or Refund) ✅

 

Notwithstanding our general policy, we comply with the Consumer Protection Act, 2019, which mandates consumer Right to Redressal for specific, verifiable defects. You are eligible for a replacement or a full refund only under the following circumstances:

Condition Verification Requirement
A. Product is Defective or Damaged Damage to packaging, physical defect in the product (e.g., contents spoiled, tampered seal), or clear sign of contamination upon arrival.
B. Product is Expired The product delivered is past its printed "Best By" or expiration date as marked on the packaging.
C. Incorrect Product Delivered The item delivered does not match the item listed on your order confirmation (e.g., received freeze-dried mangoes instead of strawberries).

 

3. Redressal Procedure and Claim Requirements

 

To claim a refund or replacement under the mandatory exceptions (Section 2), you must follow this procedure:

 

A. Notification Timeline

 

You must notify us via email or phone within 48 hours of receiving the delivery. Claims made after this 48-hour window will not be processed.

 

B. Required Evidence

 

All claims require mandatory evidence to be sent to our customer care email: eatsoulinside@gmail.com. This evidence must include:

  1. Order Details: Your Order ID and the exact date of purchase.

  2. Delivery Proof: Clear photograph of the shipping label on the box/pouch.

  3. Visual Proof: Clear, high-resolution photographs or a short video showing the specific defect, damage, expiration date, or the incorrect item received. For damaged claims, the outer shipping box should also be visible.

 

C. Resolution

 

Upon successful verification of the claim against the evidence provided, Soulinside will offer one of the following forms of redressal:

  • Replacement: We will ship an identical, non-defective replacement product to you at no extra charge.

  • Refund: If a replacement is not possible (e.g., product is permanently out of stock), we will initiate a full refund of the amount paid for the specific defective item.

 

4. Cancellation Policy

 

 

A. Cancellation by Customer

 

  • You may cancel your order only if it has not yet been processed for shipping. You must notify us immediately by calling 9946866676.

  • If cancellation is successful, a full refund will be processed to the original payment method within 5-7 business days.

  • Once an order has been shipped, it cannot be cancelled, and the "No Returns, No Refunds" policy (Section 1) applies.

 

B. Cancellation by Soulinside

 

We reserve the right to cancel any order for reasons including, but not limited to: product non-availability, pricing error, or suspicion of fraudulent activity. If we cancel your order, we will issue a full refund immediately.

 

5. Refund Processing

 

  • All refunds are processed back to the original mode of payment used during checkout.

  • The processing time for the refund initiation is 5-7 business days from the date the claim is approved. The final credit may take an additional 3-10 business days to reflect in your account, depending on your bank's processing time.

 

6. Contact Information

 

For any questions regarding this policy or to initiate a claim, please contact our designated Grievance Contact Person:

  • Email (Grievance): eatsoulinside@gmail.com (Subject: Refund/Replacement Claim)

  • Phone (Customer Care): 9946866676