Shipping Policy

🚚 Shipping Policy for Soulinside

 

Brand Name: Soulinside

Products: Freeze-Dried Fruits, Vegetables, and other Freeze-Dried Items

Website: https://www.google.com/search?q=eatsoulinside.com

Effective Date: November 6, 2025

This policy outlines the terms and conditions for the shipping and delivery of products purchased from Soulinside.

 

1. Processing Time and Delivery Estimate

 

 

A. Order Processing

 

  • All orders are typically processed within 1-3 business days (Monday through Friday, excluding public holidays in India).

  • Processing time may take longer for custom or high-volume orders, as noted in Section 3.

 

B. Standard Delivery Time

 

  • Once an order is shipped, the estimated delivery time is 8–16 business days.

  • This timeline applies to deliveries across India and begins from the date the order is dispatched, not the date the order is placed.

 

2. Shipping Charges

 

  • Shipping charges are calculated at checkout based on the total weight of your order and your delivery location.

  • Any promotional free shipping offers will be clearly indicated on the Site and applied automatically at checkout.

 

3. Delays and Exceptions

 

While we strive to meet the standard delivery window, delivery may rarely take longer due to factors outside of our control.

  • Customer Location: Deliveries to remote areas, rural pin codes, or areas with restricted access may require additional transit time.

  • Local Holidays/Festivals: Shipping partners may experience delays during local holidays, festivals, or extreme weather conditions.

  • Custom Order Processing: Orders requiring special packaging or customization (such as bulk or custom freeze-dried product mixes) may have an extended processing period, which will be communicated at the time of purchase.

  • Force Majeure: We are not liable for any delivery failures or delays caused by events of force majeure (e.g., natural disasters, government restrictions).

 

4. Tracking Your Order

 

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track the status of your package.

  • Please allow 24-48 hours for the tracking information to become fully updated in the courier's system.

 

5. Address Accuracy and Acceptance

 

  • It is the customer's responsibility to ensure the shipping address provided is current, complete, and accurate.

  • Soulinside is not liable for orders delivered to incorrect addresses provided by the customer. If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping the package.

  • If the package appears damaged upon arrival, please document the damage before accepting the delivery and immediately contact us (Section 6).

 

6. Contact Information

 

For any questions regarding your shipment, processing time, or tracking, please contact us:

  • Email: eatsoulinside@gmail.com

  • Customer Care Number: 9946866676